Shipping Questions
1) How much does shipping cost?
Shipping charges are set on the per item bases. If you wish to order multiple items please email us so that we maybe able to reduce the rate. Small Items have a minimum charge of $5.50 and most other items $12.95 and above. All Shipping rates on the Private Collection items maybe adjusted at time of shipment and you will be notify of the difference if any are above the quoted rate. Please remember these are only estimated Shipping rates and may change depending on location when Item is ready to ship.
2) How long does Shipping take?
UPS ground please allow 7-10 days
US Postal please allow 7-14 days
Orders are usually shipped from our warehouse within 1-3 business days. The above times are estimates from the day you place your order.
3) Are Shipments insured?
No All shipments are insured per customers request.
4) Do you ship internationally?
No, we only ship within the United States, including Alaska, Hawaii, and Puerto Rico.
5) How do I get a tracking number for my order?
Your tracking number will be automatically emailed to you once your order has shipped.
Please note that tracking numbers are only available for UPS ground orders but not US Postal orders. For this reason, we recommend shipping to a physical street address and not a PO Box) whenever possible. UPS ground also does not ship to Alaska or Hawaii -
Those orders go via AirMail and will not have a tracking number.
6) Can I ship to a PO Box?
While you CAN ship to a PO Box, we do not advise it for the following reasons:
No tracking information. PO Box deliveries must go by USPS. There is no tracking available on these shipments.
Longer delivery time. USPS deliveries take longer than UPS. Because we know you want to get your order as fast as possible, receiving a physical address from our customers will help you get your order sooner.
Longer Claim period. Should your order be misplaced or damaged in shipment, it takes considerably longer to file a claim with the Postal Service versus UPS.
Hopefully, this helps you know why its important for us to get a physical address from our clients for your shipments whenever possible. The benefits of UPS
Shipping over USPS is sure to create a better shopping experience for our customers.
7) Return Policy for non-defective, non-broken items
Returns for non-defective, non-broken items must be made within 10 days.
There will be a 20% re-stocking fee on all non-defective/non-broken items.
Shipping will not be refunded on non-defective/non-broken returns.
Returns cannot be received after 10 days. There are no returns on any item from our PrivateCollection, these items are sold in AS IS CONDITION. All other Merchandise, merchandise packaging and inner packing must bear no markings or be otherwise defaced or damaged. No credit will be giving for items that do not meet these requirements.
Please contact Customer Service for return Authorization before returning merchandise. All return must include the following: Invoice number, Name, Address Telephone Number, Contact Name. List of item being returned, and reason for return and return Authorization Number
If a customer refuses delivery of an item, or the wrong address is given at the time the order is placed and order cannot be delivered, a 20% restocking fee will automatically apply, and shipping charges will not be refunded.
